BUY BACK / EXCHANGE / REFUND POLICY
At M/S JD Dream Network Private Limited (Hereinafter referred as Direct selling entity), it's our passion
and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at
times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are
not completely satisfied with the product, you may return it within Thirty days’ from the date of billing
of the product provided you have notified your intention for refund/exchange/buyback within one week
(7 days) from the date of delivery of the goods at your end by either calling us at __________ or email
The buyback / refund policy is applicable only for products in saleable condition, and partially used
product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If
at all a product is observed to have been intentionally damaged or misused the buyback / refund
warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund
Policy in fairness.
Buyback / Refund Policy
1. If the product is in marketable* condition and is returned within 30 days of receipt of goods
accompanied by the original invoice,100% of the amount as refund will be given.
2. If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods
refund value will be assessed by Grievance Redressal Officer and appropriate value will be given.
*Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever.
**Unmarketable products are those which have been opened and its seal broken.
If you need to exchange an unopened, un-sealed and undamaged or unused product you may need
to return it to the Direct Selling entity with the original invoice. In such a case, the Consumer can
exchange the products from the Direct Selling entity within 30 days from the date of receipt of
goods and must submit the following at the time of exchange and help us in our services:
- Product Return Form.
- Copy of receipt of goods.
- Products in original packing and marketable condition
- Your exchangeable product can be changed/replaced with equally or higher priced product and
on payment of differential amount.
- In such a case you will have to bear the cost of shipping the product to the entity’s Godown /
Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity
Once we have received your product for return, we will inspect it and notify you that we have received
your returned item. We will also notify you on the status of your refund after inspecting the item. In the
event the return of a Product is duly accepted by Direct selling entity, the value of such Product, will be
calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to
Consumer/ Direct Seller by remittance either to the bank account provided by the Consumer/Direct
Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which
payment was made. Direct selling entity shall have the sole discretion to determine the mode of reversal
from the above options. No cash refunds under any circumstances will be made.
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are
non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity /
franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund
Cancellation of transaction / orders
Cancellation by Direct selling entity:There may be certain orders that Direct Selling entity is
unable to accept and has the right to cancel such order. Direct Selling entity reserves the right, at
its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that
may result in Consumer / Direct Seller’s order being cancelled include, without limitation, non-
availability of the Product or quantities ordered. Direct Selling entity may also require additional
verifications or information before processing any order. If Consumer / Direct Seller's order is
cancelled, after the payment has been processed, the said amount will be reversed / remitted to
the Consumer / Direct Seller either to the bank account provided for such reversal, or to the
payment instrument from which payment was made. Direct Selling entity shall have the sole
discretion to determine the mode of reversal from the above options..
Cancellation by the Consumer / Direct SellerAs part of usual business practice, if the Direct
selling entity receives a cancellation notice and the order has not been processed, Direct Selling
entity may cancel the order and refund the entire amount to Consumer / Direct Seller within a
reasonable period of time. Direct Selling entity will not be able to cancel orders that have already
been processed and have left the Direct Selling entity / Franchisee or Pickup Centre’s premises
the Consumer shall be informed of its right to return the product to the Direct Selling entity by
bearing its own shipping costs..
Set-off of any benefits availed by Consumer / Direct SellerIn case Direct Seller has availed any
benefit under any marketing or promotions provided by the Direct Selling entity in relation to the
Product for which the order has been cancelled by the Consumer / Direct Seller or by the Direct
Selling entity, Direct Seller agrees and authorizes the Direct Selling entity to recover such benefits
from Direct Seller’s incentive / compensation payable or set-off the same from any refunds to
- The Consumer / Direct Seller must return the product(s) to our head office personally or by
courier. A specific form of return must be duly filled and signed by the Consumer / Direct Seller
and must be sent along with the product to be returned.
- Period of return for products is calculated as the number of days from the Date of receipt at
Consumer / Direct Seller’s end to the date of receipt at Direct Selling entity’s / franchisee’s /
pickup Centre’s premises, as the case may be.
- Condition refers to the condition in which the stock is received back from the Consumer / Direct
Seller as a return. The product may be 'marketable' or 'unmarketable' depending on the
condition of the returned stock as assessed solely by the Grievance Redressal Officer at Direct
Selling entity’s Head office.
- The Product Return Policy does not apply to open packs of literature and videos or other sales
and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.
- Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.
- BV/PV/SBV adjustment of Products returned shall be processed in the same Payout. Total
BV/PV/SBV of the returned products will be deducted from the returning Direct Seller’s account
and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries
and shall reflect in immediate next payment.
- If Consumer / Direct Seller return the products directly to Direct Selling entity, BV/PV/SBV
adjustment shall be done from Direct Seller’s payment & any excess amount paid shall be
recoverable from the Direct Seller.
- The Consumer / Direct Seller who has returned a particular product shall not be entitled for
return of a repurchase within 30 days of return date of the same product for a period of 30
days from repurchase invoice date.
- The return process of a Product may be subject to additional terms & conditions depending
on the nature and category of the Product. Any such additional terms should be specified on
the Website: www.jddreamsnetwork.com and anyone can contact via email on -------------------
------ or be intimated by Direct Selling entity at the time of purchase of the Product..